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Front Desk Customer Service

February 7, 2026

VACANCY ANNOUNCEMENT Tirana Bank is the first privately-owned bank in Albania. It was founded in 1996 and since then there has been a great development, spreading its branches throughout Albania. Today, Tirana Bank is well-positioned in the market, offering a wide range of products and services that respond well to the demands of its customers. Tirana Bank has 36 branches in most major cities, and industrial zones and has a large ATM network throughout Albania. Tirana Bank continues to grow and expand while rigorously retaining its philosophy of providing quality products and services by being the front runner in innovative banking solutions in Albania. BALFIN Group is one of the most successful investment groups in the Western Balkans. Established in 1993, the Group today operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America. Its diversified portfolio spans multiple sectors, including banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment. With a workforce of approximately 5,500 professionals, BALFIN Group continues to grow steadily, guided by strong business ethics, financial stability, innovation, and a long-term commitment to community impact through Mane Foundation. We are seeking to welcome a qualified and dynamic candidate in the Front Desk Customer Service (Band 2) position in Durres Area Region reporting directly to the Branch Manager. Overall Job Definition The Front Desk Customer Service offers services to the customers for cash and non cash transactions, counts, checks and balances the cash in the branch in compliance to the rules and regulations in force. Main Responsibilities: · Acts in compliance with the procedures and regulations in force of the Bank and the Regulatory directives related to the cashier transactions . · Knows and implements accurately all operational procedures related to his /her role; · Performs cash and non-cash transactions rapidly, accurately and securely by ensuring a qualitative service towards the clients. · Is responsible for the execution of the procedures, which are related to cash limits. · Refers clients to respective relationship officers (retail or individuals) by identifying the need of the client. · Responsible for reaching the individual target · Covers the following transactions: 1. Deposits 2. Withdrawals 3. Transfers from one account to another 4. Utility Payments 5. Payments to third parties 6. Exchange cash 7. Cheques 8. ATM transactions · Register accurately in the system the walking customers and complete the related forms; · Ensure the clients are served in time by complying with the standards set by the bank; Requirements Competencies / Skills: · Holds a Bachelor Degree in Economy or other related field; · Very good communication and negotiation skills; · Ability to work under pressure and meet deadlines; · Very good presentation skills; · Very good knowledge of English language in written and spoken; · Very good knowledge of Microsoft Office programs; The interested candidates can send their CV until 18 February 2026. Please note that only applicants, who fulfill the above mentioned criteria, will be contacted. “Your personal data, which is sent voluntary as a response to this job vacancy announcement, are collected and processed, manually and/or electronically, by Tirana Bank SA, to evaluate your compatibility with this job vacancy, are accessed only by authorized persons of the Bank and will be stored until the finalization of the candidate selection process. The subjects of personal data can exercise their rights as provided by Law No. 124/2024, “For the Personal Data Protection”, at Tirana Bank SA, as well as at the Commissioner for the Right of Information and Protection of Personal Data. Benefits

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DISCLAIMER

Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

Front Desk Customer Service

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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