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Manager, Corporate Social Impact Consulting & Insights
As the world’s largest organization dedicated to increasing volunteer service, Points of Light engages more than 3.8 million volunteers across 32 countries.
Cast from the vision of one thousand points of light shared by its founder, President George H.W. Bush, in his 1989 inaugural address, Points of Light was founded in 1990 as an independent, nonpartisan, nonprofit organization to encourage and empower the spirit of service. The organization extends President Bush’s vision that “any definition of a successful life must include serving others.” Today, Points of Light continues to transcend politics and borders to inspire millions of individuals worldwide to take action.
Join Us: Be part of a movement that changes lives and communities. Please read the position description below. For more information, visit pointsoflight.org.
Salary: $55,000 - $60,000
Reports to: Senior Director, Corporate Social Impact Consulting & Insights
Department: Global Corporate Programs
Location: Points of Light is a remote-first organization. Any U.S. location in the Eastern or Central time zone in a market with a major airport. Washington, DC preferred.
Hours: Monday – Friday, 9 a.m. – 5 p.m. ET
Position Summary:
The Manager, Corporate Social Impact Consulting & Insights is responsible for the support of the Consulting & Insights team, with a focus on the day-to-day management, growth support, and delivery of the Corporate Service Council (CSC) and The Civic 50®. This role ensures a high-quality member and partner experience through strong program operations, proactive relationship management, seamless event execution, and cross-functional collaboration. The Manager plays a critical role in supporting member renewals, conversions, and engagement while maintaining accurate program data and contributing to thought leadership and insights across Points of Light.
Position Functions and Responsibilities:
Program Management and Operations
- Oversee day-to-day management of the Corporate Service Council (CSC), including:
- Supporting membership renewals in collaboration with the Corporate Partnerships team.
- Managing onboarding and offboarding of CSC members.
- Monitoring and tracking member benefit utilization.
- Leading ongoing, consistent communications with members.
- Support implementation of The Civic 50® by coordinating timelines, data collection, and partner communications.
- Maintain and update program data in SharePoint and Salesforce, including member lists, The Civic 50® honoree and awardee data, call notes, engagement metrics, and related records.
- Ensure timely delivery of program assets, surveys, CSC member communications, and The Civic 50 ® honoree materials in collaboration with Marketing & Communications.
- Recommend updates and enhancements to current program offerings based on member feedback, utilization trends, and engagement insights.
- Support Consulting projects on an as-needed basis, contributing to program coordination, research, and data tracking.
Member Engagement and Event Coordination
- Manage monthly CSC webinars, meetings, and virtual events, including content development, speaker coordination, scheduling, and logistics.
- Support in-person CSC events by managing planning timelines, communications, and on-site or virtual execution in collaboration with the Convenings team.
- Support key The Civic 50® milestones and events, including information sessions, honoree announcements, and benchmarking report launches, by managing logistics and communications in partnership with Marketing & Communications.
- Provide responsive, high-touch customer service to corporate partners participating in CSC and The Civic 50® survey, ensuring a consistent and high-quality experience.
Relationship Management & Partnership Growth
- Together with the Corporate Partnerships team, cultivate and steward relationships with The Civic 50® and CSC member companies to support retention and growth through the following:
- Own CSC member lead management, including list building, outreach coordination, meeting logistics, and follow-up tracking.
- Manage the CSC renewal calendar and ensure proactive renewal readiness, including tracking milestones and supporting renewal narratives.
- Lead the conversion pathways between The Civic 50® and CSC, including nurturing communications, event on-ramps, case studies, and referral strategies.
- Facilitate member value packaging by ensuring CSC members select and fully utilize benefits and collaborate with internal teams to translate outcomes into compelling renewal and expansion narratives.
- Track, analyze, and report corporate engagement and participation insights to inform recruitment strategies and program development.
Internal Collaboration and Insights Support
- Coordinate closely with Corporate Programs, Marketing & Communications, Convenings, and Corporate Partnerships teams to align strategies, timelines, and deliverables.
- Support the collection, synthesis, and sharing of corporate social impact leading practices, benchmarking data, and sector insights.
- Contribute to the development of materials for the Points of Light Conference and other thought-leadership opportunities, including content such as the Ask a CSR Friend blog.
Core Knowledge, Skills and Abilities:
The Manager, Corporate Social Impact Consulting & Insights must be passionate about Points of Light’s mission and demonstrate proven program implementation, event management, cross departmental collaboration skills.
- Strong organizational and project management skills with attention to detail.
- Relationship-oriented, with a customer service mindset and comfort engaging corporate partners.
- Analytical mindset with the ability to track, interpret, and communicate engagement data.
- Collaborative and adaptable, able to work effectively across teams and shifting priorities.
- Strong written and verbal communication skills, with the ability to deliver a high-touch partner experience.
- Demonstrated interest in corporate social impact, civic engagement, and thought leadership.
Requirements:
- 3–5 years of experience in corporate social responsibility, nonprofit program management, corporate partnerships, member engagement, or related roles.
- Demonstrated experience managing multiple projects, timelines, and stakeholders simultaneously.
- Available to travel overnight occasionally (estimated 5-10%)
- Experience working cross-functionally with marketing, events, development, and insights or research teams.
- Strong computer skills, including Microsoft Office. Knowledge of Salesforce, program management software (Asana), and data analytics/visualization tools are a plus.
- Ability to create a welcoming work environment for all.
Culture and Values: Points of Light has a 35-year history that it seeks to honor, while looking toward the future as an innovative thought leader in the social sector. We have a fast-paced, collaborative environment. Our organization values innovation, dedication, teamwork and respect. We enjoy thinking big but also working hard to deliver our best work. Our team is solution-oriented, looking for someone who is always ready to deliver on ways to solve challenges, internally and with external partners.
What We Offer: Competitive compensation and excellent benefits including a robust PTO program: 18 days of PTO and 10 holidays; plus, we are closed December 25-January 1. Medical, dental and vision benefits offered, free life insurance, along with long-term and short-term disability, a 403b program
