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[Remote] UX Reasearch and Design Specialist
Note: The job is a remote job and is open to candidates in USA. Bart & Associates, Inc. is seeking a UX Research and Design Specialist to support the modernization of their asset management solution. This role focuses on ensuring the ITAM solution is user-friendly and consistent with design standards while partnering with stakeholders to refine user experiences.
Responsibilities
- Collaborate with the Product Owner to design and validate the ServiceNow ITAM user experience through user research, testing, and customer feedback
- Ensure the ITAM solution complements existing ServiceNow modules (ITSM, ITOM, CMDB, Security Ops, GRC) in look, feel, flow, wording, icons, and other design elements
- Conduct usability studies, customer interviews, and user testing to validate design choices and refine workflows
- Design and implement user interface elements that provide meaningful feedback to users during interactions (e.g., error messages when submissions fail, success confirmations when data is saved)
- Ensure user instructions are built into ITAM interfaces—through labeling, tooltips, and logical workflows—so users can effectively complete tasks without reliance on external training documents
- Partner with developers to ensure designs are implemented accurately and meet accessibility standards (Section 508 / WCAG 2.1 Level AA)
- Create wireframes, mockups, prototypes, and design documentation to communicate design intent
- Advocate for user-centered design principles and help establish UX best practices across the ITAM solution
- Provide input into iterative improvements post-implementation, based on continued user feedback and performance data
Skills
- Bachelor's degree
- 8+ years of experience leading teams
- Proven experience as a UX designer or researcher working on ServiceNow applications, with hands-on knowledge of platform design patterns
- Experience partnering with Product Owners to define, test, and validate ServiceNow solutions with end users
- Ability to design solutions that align with the ServiceNow look and feel while adapting to specific customer needs
- Strong knowledge of designing for meaningful user feedback, ensuring clear communication in error handling, confirmations, and system responses
- Experience embedding instructions and guidance directly into user interfaces to enable intuitive use of ITAM without external documentation
- Demonstrated ability to conduct usability testing, analyze results, and iterate designs accordingly
- Excellent collaboration and communication skills, with the ability to work across business, technical, and stakeholder groups
- Familiarity with accessibility standards and Section 508 / WCAG 2.1 Level AA compliance requirements in UI/UX design
- ServiceNow certification (e.g., Certified System Administrator, ServiceNow UX/UI Design Specialist)
- Portfolio of prior UX design work, preferably including enterprise applications or ServiceNow solutions
- Experience with ITAM, ITSM, ITOM, CMDB, or related ServiceNow modules
- Familiarity with ITIL practices and IT service management frameworks
- Experience designing for government, public sector, or regulated environments
- Proficiency with design and prototyping tools (e.g., Figma, Sketch, Adobe XD)
Benefits
- Three robust individual and family medical plans to full time employees
- Health Savings Account (HSA) option
- Two tiers of dental coverage
- Vision
- Life & AD&D
- Disability
- Accident
- Hospital indemnity
- Critical illness insurance
- Paid time off
- B&A sponsored trainings and certifications
- Pet insurance benefits
- Commuter transit benefits
- A free subscription to a virtual exercise platform (NEOU)
- 401(k) plan with company matching contribution
- B&A Cares program
- Formal mentorship program
- Job shadowing and cross training opportunities
- Brand Ambassador program
- Employee Assistance Program (EAP)
- Access to various support resources to include counseling, legal guidance, financial planning, and more
- Monthly teambuilding events
- B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB&A
Company Overview
