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Sr Customer Service Representative

February 7, 2026

Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob Description<div><div>Position Summary: </div><div>Based at the new Shared Service Center in Manila, the Customer Service team are responsible for supporting our clients throughout the lifecycle including administration, order management, quotations, master data. Customer Service Representatives provide exceptional customer support, promptly and accurately when responding to internal and external customer requests.  </div><div> </div><div>Key Responsibilities: </div><div>Be a role model and provide exceptional customer service experience to our external customers and internal stakeholders in the field of administration, order management, quotations, master data. </div><div><ul><li>Deal with complex customer requirements, manage escalations, processing and follow up all relevant requests within the division’s guidelines, liaising with partner functions (sales and commercial, distribution, finance) to fulfill customers’ requests or resolve issues to ensure timely handling of enquiries. </li></ul></div><div><ul><li>Become proficient in Customer Relationship Management systems. </li></ul></div><div><ul><li>Adhere to company policies, operational regulations and departmental training guidelines. </li></ul></div><div><ul><li>Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives. </li></ul></div><div><ul><li>Play a key role on assignments/projects as required by business expectations. </li></ul></div></div><div><div><ul><li>Consistently apply and meet the process expectations and demonstrate attention to operational details and leverage required computer systems to maintain high level of data accuracy and quality. Develop and review training materials and contribute to new joiner trainings. </li></ul></div><div><ul><li>Use relevant daily customer service reports. </li></ul></div><div><ul><li>Assess individual customer requirements and if required direct activities to appropriate partner departments. </li></ul></div><div><ul><li>In order to meet the seasonal requirements of the business, it is advisable to participate in cross training and cross support activities, which involve joining assignments to other customer service teams. </li></ul></div><div></div><div>Skills: </div><div><ul><li>Demonstrate high integrity and compliance. </li></ul></div><div><ul><li>Display attention to detail and accuracy. </li></ul></div><div><ul><li>Good problem-solving skills and ability to multitask under tight deadlines. </li></ul></div><div><ul><li>Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player. </li></ul></div><div><ul><li>Strong written and verbal communication skills. </li></ul></div><div><ul><li>Good organizational skills and the ability to prioritize workload effectively. </li></ul></div><div><ul><li>Must demonstrate judgment, diplomacy in dealing with internal and external customers. </li></ul></div><div><ul><li>Work on own initiative on daily routine tasks as well as solving system issues. </li></ul></div><div><ul><li>Ability to deal with ambiguity, to act without having all details available, have a sense of ownership of roles and responsibilities and ability to see the bigger picture, demonstrate a “can-do” attitude and a proactive solution-focused mindset. </li></ul></div><div><ul><li>Competent Microsoft Office user. </li></ul></div><div> </div><div>Experience: </div></div><div><div><ul><li>A minimum of 2-3 years’ customer service experience is required in an SSC/multinational/office environment. </li></ul></div><div><ul><li>Experience with ERP systems preferred but not essential. </li></ul></div><div> </div><div>Education: </div><div><ul><li>Bachelor's degree is required. </li></ul></div><div> </div><div>Working Conditions: </div><div><ul><li>This position requires repetitive typing and regular use of a computer plus multiple displays. </li></ul></div><div><ul><li>Most of the other physical demands are typical with those associated with an office environment. </li></ul></div><div><ul><li>We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce. </li></ul></div><div> </div><div> </div><div>Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. </div></div>

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DISCLAIMER

Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

Sr Customer Service Representative

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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