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Bank Teller (UAE National Only) - Abu Dhabi
Role Description
As a Teller, you will be the front-line face of our branch, responsible for providing exceptional customer service while accurately and securely handling a variety of financial transactions. This role requires meticulous adherence to all cash control procedures, regulatory requirements, and security policies to ensure operational integrity and customer privacy.
Responsibilities
Cash Opening Controls:
- Teller must report to branch by 7:30 AM and open cash before 8:00 AM. in the presence of the Cash Supervisor, the combination of the compartment should not be given to any other person.
Cash Management & Controls:
- Perform accurate cash opening, closing, and daily controls, including secure storage and precise counting of cash.
- Maintain strict adherence to cash drawer limits
- Identify and report counterfeit currency immediately.
- Ensure the cash box always remains locked, with keys securely managed and combinations kept confidential.
Transaction Processing:
- Process a wide range of customer transactions with zero errors, including deposits, withdrawals, check encashment and deposits, money order issuance, loan and credit card payments.
- Ensure all transactions comply with internal policies, local laws, and US regulatory requirements.
- Liaise with treasury for special foreign exchange and high-value transactions.
Customer Service Excellence:
- Greet all customers warmly, strive to minimize wait times, and provide polite, accommodating service to meet their needs.
Security & Data Privacy:
- Strictly adhere to the Global Privacy Promise and all Information Security policies, protecting customer information and branch assets.
- Maintain accountability for your user ID and password, never sharing them, and locking your workstation when unattended. Report any suspected password compromise immediately.
Operational Compliance:
- Handle ATM/CDM captured cards in strict accordance with established procedures for retention, destruction, and reporting.
- Execute end-of-day functions, including cash balancing, transaction posting, and mutual transaction checking with other tellers.
- Promptly report and follow established protocols for resolving any cash differences.
- Comply with the Clean Desk Policy, ensuring all workstations are cleared of customer information and secured at the end of the day.
Qualifications:
- Previous relevant experience preferred
- Previous teller or leadership experience preferred
- Ability to work in a team-oriented environment
Education:
- Bachelor’s/High school or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Branch Service------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
