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Front Office Supervisor
Rixos Bab Al Bahr is a world-class five-star luxury beachfront resort located on Al Marjan Island in Ras Al Khaimah, UAE, renowned for delivering authentic Turkish hospitality with exceptional service standards while redefining modern luxury through its innovative ultra all-inclusive concept, offering guests a unique and immersive holiday experience that combines elegant accommodation, a wide selection of international and specialty dining venues, vibrant entertainment, extensive leisure and recreational facilities, family-friendly programs, wellness and spa experiences, and personalized service, all set against a stunning backdrop of pristine beaches and the Arabian Gulf, making it a distinguished destination for families, couples, and luxury travelers seeking comfort, excellence, and unforgettable memories.
We're looking for an enthusiastic and detail-oriented Front Office Supervisor to join our dynamic hospitality team in Ras Al-Khaimah, United Arab Emirates. As a key member of our front office department, you'll be the driving force behind exceptional guest experiences while leading and supporting a dedicated team. This is an exciting opportunity to showcase your leadership abilities, customer service excellence, and operational expertise in a fast-paced, collaborative environment where your contributions directly impact our guests' satisfaction and our organization's success.
- Oversee and manage all daily front office operations, including guest check-ins, check-outs, inquiries, and billing procedures with precision and efficiency
- Lead, train, mentor, and motivate the front office team to consistently deliver outstanding customer service and maintain high performance standards
- Manage room inventory strategically, optimize occupancy rates, and analyze front office performance metrics to drive business goals
- Address guest concerns and complaints with empathy and professionalism, collaborating seamlessly with other departments to ensure comprehensive guest satisfaction
- Develop, implement, and maintain standardized operating procedures for front office functions while ensuring continuous improvement
- Ensure strict compliance with hotel policies, safety regulations, and local UAE laws and requirements
- Handle financial transactions accurately, manage cash operations, and maintain meticulous records with strong attention to detail
- Schedule staff efficiently, manage resources effectively, and adapt to operational demands in a dynamic environment
- Utilize hotel management systems and technology to streamline operations and enhance team productivity
- Foster a supportive, inclusive team culture that encourages open communication, professional growth, and collaborative problem-solving
- Proven experience as a Front Office Supervisor or in a similar supervisory role within the hospitality industry
- Demonstrated leadership and team management skills with the ability to motivate and develop staff members
- Exceptional communication and interpersonal skills with a genuine commitment to customer service excellence
- Strong problem-solving and conflict resolution abilities in high-pressure, fast-paced environments
- Proficiency in Opera Cloud PMS and other hotel management systems
- Advanced organizational and time management skills with the ability to multitask effectively
- Solid financial acumen, including cash handling, billing procedures, and financial record management
- Detail-oriented mindset with strong analytical capabilities and accuracy in all operational tasks
- Knowledge of hotel operations, guest services coordination, and front office best practices
- Ability to work flexible schedules, including evenings, weekends, and holidays as required
- Familiarity with UAE hospitality standards, local regulations, and compliance requirements is advantageous
- Strong decision-making abilities combined with resilience and adaptability to changing circumstances
- Commitment to fostering an inclusive, transparent, and collaborative work environment
