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Product Recall/Field Action Specialist
Job description
On behalf of our client, a leading Automotive MNC, we are seeking to hire a Product Recall Specialist to lead and manage end-to-end product recall activities across the region.
Position Overview
The Product Recall Specialist leads the end-to-end recall process to safeguard customers and ensure compliance with regulatory standards.
This role partners with Quality, Regulatory, Supply Chain, Legal, and Communications teams to assess risk, execute recall strategies, and implement corrective actions that minimize business impact while protecting brand integrity.
Role and Responsibilities
- Coordinate with field action preparation team for readiness of announcement & launch including parts availability & Vehicles status.
- Review and validate authority notifications and public announcements (including newspaper publications) for each market to ensure regulatory compliance.
- Drive TAKATA airbag recall completion performance in alignment with global targets for each importer.
- Collaborate with regional counterparts and global teams to define recall completion KPIs, performance criteria, and target objectives.
- Oversee dealer repair activities, including customer outreach (calls, SMS, WhatsApp), missed opportunity follow-up, third-party data utilization, and timely warranty claim submissions.
- Support dealers in regulatory authority requirements, such as vehicle registration blocking, customer notifications, and contact data collection.
- Monitor recall completion progress against market targets; analyze trends and performance gaps, and work with dealer management to implement corrective action plans.
- Provide day-to-day operational support to dealers on product recall and service campaign inquiries and feedback.
- Extract and analyze completion data from global systems; maintain dashboards and update internal reporting tools accordingly.
- Coordinate with dealers to collect scrap and export VIN data and provide regular updates to the regional team.
- Ensure timely preparation and communication of field action information to dealers.
- Prepare monthly recall performance reports and presentations for Managing Director, Aftersales Director, Field Force, and General Distributors.
- Regularly update KPIs and completion metrics across regional and dealer performance.
- Support the regional Customer Communication Center in resolving escalated recall-related customer concerns
Technical skills:
- Must possess GCC experience and formal discussions with Ministries and regulatory authorities.
- Workshop experience is an added advantage.
- Trained in Automotive (strong understanding of automotive technology and campaign management process).
- Have knowledge of dealership Workshop processes
Soft skills
- Attention to details
- Close coordination & relation management with Dealers and company cross functions
- Should be able to work under minimal supervision.
- Computer skills including Excel, Word, Power Point, etc
- Should be ready to travel within Middle East depending on the requirement
Education
Bachelor’s Degree in Automobile, Mechanical Engineering or related field.
- Experience: 5 years of experience in safety recall/service campaign management activities. Experience at Manufacturer level is an added advantage.
Job Type: Full-time
